is that of our customers.
We needed a lot of help and the Groupe Durasec team arrived just at the right time.
It’s not easy to install a french drain two weeks before Christmas, but I would recommend Group Durasec, an honest company from Quebec. A job well done and finished on December 23, 2015 as promised. Thanks for your hard work.
Thanks to your team, our “old house” will continue standing with no problem!! After its basic rejuvenation, it will have one done on the front. Ha! Ha! Thanks Mr. Forest for your expertise and for taking a half-day off from your wedding preparations (and thanks to your wife!) Thanks to Patrick for your listening skills and the good service. Thanks to Dariane for your always cordial communication.
And, a big thanks to David and the whole team for the high-quality work and your kindness!!! We’ll recommend your team without hesitation!
Hi Martin, just a short follow-up after the work done at our home on August 10. I am VERY SATISFIED. First, your team of August 10 did a professional job and I thank them (please let them know that). Since then, I’ve noticed it’s rained a lot the past 2 weeks and particularly today when there was a real downpour… The system is working very well. The water from the 2 slopes of the north roof and therefore the 2 gutters (front and back) flow through the 6-in tube towards the small rocky basin at the front of the property, and then when that overflows during heavy rain, it overflows towards the driveway and the street: a real small river, I didn’t think the gutters drained that much… The basement is dry, and the 2 sump pumps are completely dry! Actually, you should think of getting a patent for this system! Thanks a lot for everything, and hoping it will last!
Jacques and I would like to thank you for the excellent work done by your whole team.
I had the chance to talk to Stéphanie, Roxanne, and Martin by phone and you were all friendly,
professional, quick, and especially, there to listen to our needs.
A special note for Patrick. A charming, professional man who’s willing to listen, and is available and resourceful.
He had solutions for everything. Even his truck was magical. Everything he needed was in the truck. The buyers were with us and we were all impressed with Patrick’s work.
He was our hero. Thanks again for everything.
Hello. To answer your questions, I give a grade of 15 on all the items. I’ve had a total of 5 contractors over (2 specializing in excavation, 2 specializing in drains, and 1 specializing in construction) for us to get quotes and an overview of the available technologies. From his first visit, the Durasec representative (Patrick) stood out from the pack with his presentation, and the degree of confidence he exuded. He answered all our questions with complete answers, without bringing us more problems than solutions (our experience with other contractors). When we signed the contract, the customer service agent (Dariane) contacted us to schedule an appointment to start the work. The work began on the date we were promised when the excavation team (David) dug, in one day, all around my house, installed the French drain, and pressure washed the foundation so that the membrane could stick correctly. Meanwhile, still on the same day, a second team arrived to dig the sump in my basement, connect the French drain, install the pump, and connect it to my sewer drain. That’s when they realized we were missing the backup pump (not written on the work order). No problem, they came back the next day to finish everything. On the second day, the membrane team arrived and in one day they plugged the holes and the cracks, and they also put hydraulic cement at the critical places, sprayed the membrane with three coats, installed the rigid membrane, and did the finishing. The next day, the excavation team (David) double-checked the installation of the membrane, installed the styrofoam 2’’ around the foundation, backfilled everything, and especially cleaned the front of my house (street included). The whole project took only three days and when they left, I think the street was cleaner than it had been before they arrived.
My experience with Durasec was simply extraordinary. The whole staff was there whenever I had questions, and I always got a call or an e-mail back within the hour following my inquiry. You can count me as a reference if need be, I’d be really happy to talk about my experience.