It was an A+mazing experience with Durasec. They provided peace of mind every step of the way. It started with the sales representative Pascal who is so prompt to respond to our messages and very detailed and transparent about their product and services aka no surprises. Then there is the team of the trio Vincent, Gabriel and the young man whose name we did not catch. They were always smiling, professional and did an impeccable job digging, backfilling and completely cleaned up the work site! The 2nd team of Alejandro were also professional and smiling to take care of the plumbing. Then the last crew that came to spray the Rub-R-Wall were also as smiling and professional! It speaks volume how well Durasec treats their employees! Stéphanie kept us in the loop if there was a delay due to uncontrollable circumstances like rain or any condition that was not safe to work. Last but not least, the founder and the core of the value of Durasec, Martin! He went above and beyond for us to make sure every part of the French drain from the sump pump pit to the draining pipe was in good working condition. Hat tip / chapeau to this amazing company and Team! You can rest assure you will be highly recommended from our end! Quality personnel, quality product and you bring the know-how and craftsmanship approach from yesteryears 🙏
French drain inspection chimney installationVery satisfied with the work carried out, the employees very professional I recommend them without hesitation
Impeccable from start to finish. When we requested a quote, the representative stayed on site for 1.5 hours to assess the work to be done, supported by an explanatory video for his team on points to consider during execution and he was available. to answer our (many) questions. It must be said that there is nothing exciting about embarking on this type of renovation and he was able to give us confidence. Considering the seriousness and professionalism of their approach, we chose Durasec even if the quote was slightly higher than others received. Given the end result and the quality of the work carried out, as well as the absence of any unpleasant surprises, we are very happy with our choice. The team was attentive, professional, gave good advice, friendly and responsible, even going so far as to come back for small adjustments for our satisfaction. 5 stars for excellent customer and after-sales service. We had several discussions with the owner who is directly involved in carrying out the work. The scale of the project worried us and we can say that we had peace of mind because each step was carried out with care. When they left they cleaned everything and it was cleaner than expected. We will not hesitate to recommend Durasec to those around us.
